Return and Refund Policy


      The definitions and rules of interpretation in this condition apply in these conditions.

    • Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business;
    • Buyer: the person, firm or company who purchases the Goods from the Supplier;
    • Supplier: Yo-Yo OFFICE Limited having its principal office at Unit 1 Vulcan Court, Vulcan Way, Coalville, Leicestershire, LE67 3FW, UK
    • Contract: any contract between the Supplier and the Buyer for the sale and purchase of the Goods;
    • Delivery Point: the place where delivery of the Goods is to take place under condition 4;
    • Goods: any goods agreed in the Contract to be supplied to the Buyer by the Supplier (including any part(s) of them);
    • Limit of Indemnity: currently the maximum amount of £2,000,000 for all occurrences during any one period of insurance;
    • VAT: value added tax chargeable under English law for the time being and any similar additional tax.
    1. Subject to any variation under condition 2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).
    2. No terms or conditions endorsed on, delivered with or contained in the Buyer’s purchase order, confirmation of order, specification or other document shall form part of the Contract as a result of such document being referred to in the Contract.
    3. These conditions apply to all the Supplier’s sales and any variation to these conditions and representations about the Goods shall have no effect unless expressly agreed in writing and signed by a partner of the Supplier. The Supplier’s sales representatives have no authority to accept, vary or amend any of these conditions. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract. Nothing in this condition shall exclude or limit the Supplier’s liability for fraudulent misrepresentation.
    4. Each order or acceptance of a quotation for Goods by the Buyer from the Supplier shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.
    5. No order placed by the Buyer shall be deemed to be accepted by the Supplier until a written acknowledgement of order is issued by the Supplier or (if earlier) the Supplier delivers the Goods to the Buyer.
    6. The Buyer shall ensure that the terms of its order and any applicable specification are complete and accurate.
    7. Any quotation is given on the basis that no Contract shall come into existence until the Supplier dispatches an acknowledgement of order to the Buyer. Any quotation is valid for the period set out in the quotation or, in the absence thereof, for 30 days, provided that the Supplier has not previously withdrawn it.
    1. The quantity and description of the Goods shall be as set out in the Supplier’s quotation or acknowledgement of order.
    2. All samples, drawings, descriptive matter, specifications and advertising issued by the Supplier and any descriptions or illustrations contained in the Supplier’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample.
    1. Unless otherwise agreed in writing, delivery of the Goods shall take place on the arrival of the Goods at the Buyer’s usual place of business. Unless otherwise agreed in writing, the cost of delivery of the Goods is not included in the price for the Goods. The Supplier reserves the right to make such charge associated with the delivery of the Goods as stated in the Supplier’s catalogue published on the date of delivery or deemed delivery, or if no such price is published, as set out in the invoice for the Goods.
    2. Any dates specified by the Supplier for delivery of the Goods are an estimate and the time for delivery shall not be made of the essence by notice. If no dates are specified, delivery shall be within a reasonable time.
    3. Subject to the other provisions of these conditions the Supplier shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Supplier’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract or reject further deliveries unless such delay exceeds two months.
    4. If for any reason the Buyer fails to accept delivery of any of the Goods, or the Supplier is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations: (a) risk in the Goods shall pass to the Buyer (including for loss or damage caused by the Supplier’s negligence); and (b) the Goods shall be deemed to have been delivered; or (c) the Supplier may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
    5. The Buyer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and manual labour for loading or unloading of the Goods.
    6. The Supplier may cancel delivery if it believes it would be unsafe, unlawful or unnecessarily difficult to deliver to the Delivery Point and delivery shall take place upon the return of the Goods to the Supplier’s place of business.
    7. The Supplier may deliver the Goods in separate installments. Each separate installment shall, subject to condition 4.8, be invoiced and paid for in accordance with the provisions of the Contract.
    8. Each installment shall be a separate Contract and no cancellation or termination of any one Contract relating to an installment shall entitle the Buyer to repudiate or cancel any other Contract or installment.
    1. The quantity of any consignment of Goods as recorded on dispatch from the Supplier’s place of business shall be conclusive evidence of the quantity received on delivery unless the Buyer can provide conclusive evidence proving the contrary.
    2. The Supplier shall not be liable for any non-delivery of Goods (even if caused by the Supplier’s negligence) unless the Buyer gives written notice to the Supplier of the non-delivery within 7 days of the date when the Goods would in the ordinary course of events have been delivered.
    3. Any liability of the Supplier for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.
    1. The Goods are at the risk of the Buyer from the time of delivery.
    2. Where applicable, risk in transit shall remain with the Supplier until delivery at the Delivery Point provided that in the event of any damage to the Goods during transit the Supplier will replace any goods proved to the Supplier’s satisfaction to have been damaged in transit subject to having received from the Buyer within 48 hours after delivery notification in writing of the occurrence of the damage and also, if and so far as practicable, of its nature and extent.
    3. Ownership of the Goods shall not pass to the Buyer until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of: (a) the Goods; and (b) all other sums which are or become due to the Supplier from the Buyer.
    4. Until ownership of the Goods has passed to the Buyer, the Buyer shall: (a) hold the Goods on a fiduciary basis as the Supplier’s bailee; (b) store the Goods (at no cost to the Supplier) separately from all other goods of the Buyer or any third party in such a way that they remain readily identifiable as the Supplier’s property; (c) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and (d) maintain the Goods in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request the Buyer shall produce the policy of insurance to the Supplier.
    5. The Buyer may resell the Goods before ownership has passed to it solely on the following conditions: (a) any sale shall be effected in the ordinary course of the Buyer’s business at full market value; and (b) shall be a sale of the Supplier’s property on the Buyer’s own behalf and the Buyer shall deal as principal when making such a sale.
    6. The Buyer’s right to possession of the Goods shall terminate immediately if: (a) any of the matters set out in condition 11.1 (a) to (o) occur; or (b) the Buyer encumbers or in any way charges any of the Goods.
    7. The Supplier shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Supplier.
    8. The Buyer grants the Supplier its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them or where the Buyer’s right to possession has terminated, to recover them.
    9. Where the Supplier is unable to determine whether any Goods are the goods in respect of which the Buyer’s right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kind sold by the Supplier to the Buyer in the order in which they were invoiced to the Buyer.
    10. On termination of the Contract the Supplier’s (but not the Buyer’s) rights in this condition 6 shall remain in effect.

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